Mowing Program FAQs

Mowing Program FAQs

Can you explain the signup process?

First, browse the shop, add to cart, and then checkout via your preferred payment option. Once your order is placed our office is alerted and will begin processing your order. You'll receive a couple of onboarding emails shortly afterwards with instructions on how to access our client portal AND when to expect your first service. *If your order is placed outside of business orders it will be processed upon our return the next business day.

What's included with each Mowing Service?

Our crews will mow, trim, and edge all existing turf areas on the property. At the end of each service we use our backpack blowers to clear all non-turf areas of loose grass clippings. NOTE: Only existing turf areas are serviced during each visit (wooded areas and/or landscaping beds not included).

What are the differences between your three payment options?

  1. 12 Interest Free Monthly Payments: One flat annual rate split up over 12 monthly payments from signup date. This keeps your payments the same instead of spiking during peak season like you would experience with "pay as you go". Credit card or ACH on file required.
  2. Prepay: If you pay for the entire year up front you will save $$$ overall. All other payment options are technically more expensive in the long run.
  3. Pay As You Go (weekly): First cut is billed at signup, with remaining cuts charged "per cut" and only billed after the completion of each visit (3 cut minimum, no one time cuts). Credit card or ACH on file required.
*We do not pro-rate if you signup in the middle of the year. All annual agreements are 12 months from the day you signup.

When does the season start/stop?

The mowing season starts anywhere from March 15th through the first or second week of April. Each season is different due to the weather.  We wrap up the mowing season between the last week of October and the last week of November. Each property is a little different and we'll make sure to cut accordingly. At this point we stop mowing and begin our fall cleanup and leaf removal for customers who want to prepare their property for the winter months.

How often/which day of the week do you mow?

During the springtime we mow every 7-10 days due to the fast growing conditions.  During the summer we slow to more of a 10-14 day cycle due to the heat. The turf begins to grow fast again during the Fall and we switch to more of a 7-10 day schedule before leading into November when we wrap up the season.  We've learned it's difficult to promise a day of the week due to the ever changing weather. We usually see 1-2 rainouts per week in our area so the mowing schedule can be very "fluid". 

How soon can you perform the first service? *In Season Only

Our goal is to get your first cut taken care of within 24-72 business hours of signing up.  Sometimes the weather holds us up for a day or so but we catch up really fast! Also, if you signup later in the week, your first mow could be carried over to Monday.  Don't worry though, we'll have you on a regular schedule after the first cut.

What times of the day do your crews typically start mowing?

We start our day at the A Cut Above offices in Sterling, VA around 6:30am and it's usually after 7:30am by the time we get to our first mowing locations. Most local laws require us to wait until after 7am due to noise ordinances.

Fairfax County Noise Ordinance
The law prohibits noises during specific hours, including: Operating power lawn equipment, including lawn mowers: (a) between 9 p.m. and 7 a.m. when operating the equipment within 100 yards of a dwelling.

Loudoun County Noise Ordinance
Noise from lawnmowers and other lawn care equipment is prohibited from 10 p.m. to 7 a.m.

How short do you cut the grass?

The ideal mowing height for cool season turf is between 2.5" -4”, depending upon weather conditions. We set our equipment to this range for several reasons. Cutting a lawn too short supports the possibility of scalping the turf. Also, cutting off more than one-third of the height of grass in any single mowing also is very stressful and damaging to lawns.  If you let your grass grow to about four inches and then mow it down to two, for example, you may open the door to disease or further weed growth—even if two inches is the proper height for the grass. At “A Cut Above” our Annual Mowing Program ensures that we'll constantly take care of your lawn all season.

Seasonal A Cut Above Mower Deck Heights
  1. March 15 - June 15th: 3 inches
  2. June 16th - Sept 1st: 3.5 inches
  3. Sept 2nd- Dec 1st: 3 inches

What type of mowers do you use to cut my lawn?

Our preferred mowers are made by Exmark and Scag, both industry leaders in professional lawn equipment. For most properties up to 1/2 acre in size we typically use a 36" (mower deck width) walk behind mower and a 52" walk behind mower. We use a 60" riding mower for larger properties that have wide open areas, including "Over 1/2 Acre" properties, HOA Communities, and Commercial Properties. The size/weight of the mowers do not damage the turf or underground irrigation systems. Note: We also have a few mowers of other sizes that are used if needed on a temporary basis, but they're all within a few inches of the previously mentioned sizes above.

How often should I water my grass?

Do you bag grass clippings?

We do not bag/remove grass clippings from the property. Our machines are equipped with "Mulching Blades" which are designed to chop the clippings into fine pieces and redistribute back into the lawn as a natural fertilizer. Due to the high costs involved with dump fees, A Cut Above can remove the clippings upon request starting at an additional charge of $149 per instance (larger properties may require a custom quote).

How do mowing notifications work?

We send an email about 24 hours before your expected weekly visit. You'll also receive a post service email notification upon the crew wrapping up the route for the day. Aside from the email notifications, you can use our client portal to view your past and upcoming job info.

Do I need to be home for the service?

You don't need to be home for the mowing service to be performed. That's what's great about the service notifications we have in place here at A Cut Above. You'll receive an email notification before and after we perform each service, so you'll know when we're coming.

Do I need to prepare the lawn before each mowing visit?

Please remove toys/hoses/etc. from the lawn before each visit (A Cut Above is not responsible for damage to any man made object left in the lawn prior to mowing service). Our crew leaders inspect the lawn before each visit but we really appreciate your help with this. Also, please unlock any gates on the property so our equipment can get through.


    • Related Articles

    • How Often Should You Cut Your Grass?

      How Often Should You Cut Your Grass? One of the questions we hear the most is, "How often should I be cutting my lawn?".  Well, it depends. During the spring months we're usually mowing properties every week or so.  That's because it's a fast growing ...
    • At What Height Should You Mow Your Grass?

      At What Height Should You Mow Your Grass? The Higher The Better! There are many different reasons why most experts now recommend a longer turf grass.  Here's just a few: Promotes longer root growth Provides shade to soil beneath, which reduces weed ...
    • Lawn Fertilizer FAQs

      Can you explain the program in more detail? Sure! We've spent many years refining our program so that it keeps the lawn looking A Cut Above all year long. Our 9 total services ensure that the lawn doesn't sit untreated for extended periods of time. ...
    • Turf Heat Stress and Fungus

      Overview As we all know, our region experiences many extremes in terms of weather conditions. During the winter months we see freezing temps/snow and during the summer our area can go through very hot & dry periods. The hot summer months can cause ...
    • What happens to my account when mowing is shut down for the year?

      What happens to my account when mowing is shut down for the year? "Pay As You Go" Customers: Your account stays active but your card will not be charged until we start cutting again next year. This keeps your spot on the route and the pricing you ...