Annual Prepay Renewal FAQs

Annual Prepay Renewal FAQs

Why did my price increase?

A Cut Above has a standard annual 5% price increase that is automatically generated at the beginning of the new auto-billing cycle. This slight change is due to the ever-increasing cost and annual inflation of items such as gasoline prices, labor rate, and landscaping materials. (See Terms Article for more info...)

Can I switch to monthly payments?

Yes can switch your payment option at any time by sending an email to support@acutaboveva.com

What if I want to add/upgrade my services?

Please Email Us details and a support member will help you shortly.

What if I want to cancel instead of renewing?

If you wish to terminate services please see our Cancellation Policy. If you still wish to cancel, Email Us and we'll get back to you shortly.

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